This Privacy Policy explains how Sri Lakshmi Venkateshwara Chats Centre ("we", "us", "our"), a chaat eatery located opposite Atal Bihari Vajpayee Badminton Centre, Mariyappana Palya, Bengaluru, Karnataka, India, handles information in connection with this website. We respect your privacy and process personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).
1. The short version
This is a simple informational website for our shop. We do not sell anything online, and we do not ask you to create an account or fill in forms. We collect as little as possible.
2. Information we collect
- Information you give us directly: only if you choose to call or message us (e.g., via phone or WhatsApp), you share your phone number and whatever you tell us. We use it solely to respond to your enquiry or order.
- Automatically: our website host may keep standard server logs (such as IP address and browser type) for security and reliability. We do not use these to identify you.
- We do not run advertising or behavioural-tracking cookies.
3. Cookies & similar technologies
We use two categories:
- Essential (always on): a small preference stored in your browser's local storage (key
slv_consent_v1) that remembers your cookie choice. It sets no tracking cookie. - Optional — Google Maps (off until you allow): the interactive map is not loaded until you press "Accept all" or "Load interactive map." When loaded, Google may set cookies to render the map. If you choose "Necessary only," the map stays off and we simply link out to Google Maps instead.
4. Third-party services
We rely on a few trusted services to run the site. When used, your data is handled under their own privacy policies:
- Google Maps & Google Fonts (Google LLC) — for directions and typography. Google Privacy Policy.
- Website hosting (GitHub Pages / Netlify) — serves the pages and may keep security logs.
- WhatsApp (Meta) — only if you message us. WhatsApp Privacy Policy.
5. How we use information
Only to: respond to your calls/messages, take and fulfil orders you place with us, show you directions to our shop, and keep the website secure. We do not sell or rent your personal data to anyone.
6. Data retention
We keep enquiry/order details only as long as needed to serve you and to meet any legal or accounting requirements, then delete them.
7. Your rights (DPDP Act, 2023)
As a Data Principal, you may request to: access a summary of your personal data we hold, correct or update it, request its erasure, and raise a grievance. To exercise any right, contact us using the details below and we will respond within a reasonable time.
8. Children
This site is not directed at children, and we do not knowingly collect personal data from children.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows the latest version.
10. Contact & Grievance Officer
Sri Lakshmi Venkateshwara Chats Centre
Attn: Devaraju V (Owner / Grievance point of contact)
Opposite Atal Bihari Vajpayee Badminton Centre, Mariyappana Palya, Bengaluru, Karnataka, India
Phone / WhatsApp: 90363 79288
This policy is provided for general information and does not constitute legal advice. Please have it reviewed by a qualified professional before relying on it for compliance.